okgo's Privacy Policy
Protecting your personal information is our highest priority. Learn how okgo collects, stores, and uses your data.
okgo ("we", "us", or "the platform") operates a safe and trusted online gaming service for players in Bangladesh. This privacy policy explains what personal information we collect when you use our website, how that information is used and kept secure, and what your rights are. By using our platform you consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.
Data Collection — What We Need to Know
Information Collected at Registration
When you create an account with okgo, we collect the following information:
- Full name (as on your national identity card)
- Date of birth (for age verification — for persons aged 21 and above only)
- Mobile number
- Email address
- Preferred payment method details (bKash, Nagad, Rocket, or bank account number)
Automatically Collected Information
When you browse our platform, we may automatically collect certain information through technical means, such as:
- IP address and device identifiers
- Browser type and version
- Time and date of connection
- Pages visited and click patterns
- Cookies and local storage data
This information is used to ensure platform security and to improve the user experience.
Financial Transaction Information
We collect the necessary payment-related information to process deposits and withdrawals. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500. A record of every transaction is kept securely in our system.
Use of Information
Primary Purposes
okgo uses the information it collects for the following purposes:
- Account creation and management
- Age verification (confirming 21+)
- Processing deposits and withdrawals
- Managing bonuses and promotions (such as a 100% welcome bonus up to ৳20,000)
- Tracking VIP loyalty programme progress
- Fraud detection and prevention
- Providing customer service (24/7 live chat)
- Improving platform functionality and security
Communications and Notifications
With your consent, we may inform you about the following:
- Notifications about special promotions and offers
- Important information about account security
- Updates on new games and feature additions
- Changes to this privacy policy or other terms and conditions
You can opt out of marketing notifications at any time by contacting us.
Sharing Information with Third Parties
Prohibition on Selling Information
Under no circumstances does okgo sell, rent, or transfer your personal information to third parties for commercial purposes. Your privacy is an inviolable commitment we hold.
Limited Cases of Information Sharing
We may share specific information only in the following cases:
- Payment processors: Information required to complete transactions via bKash, Nagad, Rocket, or bank transfer
- Game software providers: Limited session data for gameplay verification (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others)
- Legal obligations: In response to a court order or a lawful request from a competent authority
- Fraud prevention: With authorised agencies assisting in financial fraud investigations
Even in these cases, only the minimum information necessary is shared.
Data Protection and Security
SSL Encryption
All your data transfers are secured by industry-standard SSL/TLS encryption. Third parties cannot read or alter your data.
Secure Servers
Your personal information is stored in encrypted databases. Multiple layers of security are in place to prevent unauthorised access.
Access Controls
Only staff who need access to perform their responsibilities can access your data. All access is logged and audited.
Steps Taken in the Event of a Security Breach
If a data breach occurs that may pose a risk to your rights and freedoms, we will notify affected users as quickly as possible and take the necessary steps to address the incident. If you notice any suspicious activity, please inform us immediately at [email protected].
Cookies and Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. okgo uses cookies for the following purposes:
- Essential cookies: To maintain your login state and ensure the core functionality of the platform
- Performance cookies: To monitor and improve site speed and performance
- Preference cookies: To remember your language and interface preferences
- Security cookies: To detect and prevent fraudulent activity
You can disable cookies by changing your browser settings, though this may limit some platform features.
Data Retention Period
How Long Information Is Kept
okgo retains your personal information according to the following policy:
- Active accounts: All necessary information is retained for as long as the account remains active
- After account closure: Some information may be retained for the minimum period required to meet legal obligations
- Financial records: Transaction history is kept for the period specified under applicable law
- Marketing data: Deleted as soon as possible after your opt-out request
Once the need for retention has passed, we delete or anonymise your data through secure methods.
Your Rights
Right to Access Information
You may request a copy of the personal information we hold about you at any time. We will fulfil this request within 30 days.
Right to Rectification
If the information we hold about you is incorrect or incomplete, let us know. We will correct it promptly.
Right to Erasure
In certain circumstances you may request that your personal information be deleted, though some information may need to be retained where legal obligations require it.
Right to Object to Processing
You may object at any time to your information being used for marketing purposes. We will act on your request immediately upon receiving it.
How to Exercise Your Rights
To exercise any of the above rights or for any privacy-related questions, please contact us:
- Email: [email protected]
- Live chat: 24/7 Bengali support service
We generally aim to respond within 7 business days.
Protection of Minors
The 21+ Age Requirement Is Strictly Enforced
okgo provides services only to persons aged 21 and above. We do not intentionally collect any personal information from minors. Verifying date of birth at registration is an essential part of our process.
If we are informed that data belonging to a minor has been collected by mistake, we will delete it immediately and close the associated account.
Changes to the Policy
Notice of Updates
okgo may update this privacy policy from time to time. When changes are made, we will notify you in the following ways:
- The "Last Updated" date at the top of this page will be changed
- For significant changes, notification will be given by email or at login
- Continued use of the platform after changes have been made will be taken as your agreement to the new policy
We therefore recommend that you visit this page on a regular basis.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please do not hesitate to contact us. Our team is available 24 hours a day, 7 days a week to help you.